PRIVACY POLICY

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

DATA CONTROLLER: Cartonlife, S.L.
NIF: B73811341
Address: Calle Abarán 10 Polígono Industrial La Polvorista, 30500, Molina de Segura, Murcia
Email: legal@cartonlab.com

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products, services, or functionalities you wish to access, we may need to process different types of data. Generally, the data processed will be as follows, depending on the case:

Your identification data: name, surname, NIF, NIE, or passport, language, country from which you interact with us, etc.
Contact information: phone number, postal address, email, etc.
Economic and transactional information: your payment or card data, information about your purchases, orders, returns, etc.
Connection, geolocation, and browsing data (if you interact with us from a mobile device, for example).
Commercial information if you are subscribed to our newsletter.
Information about your tastes and preferences.

Remember that when we ask you to provide your personal data to access a specific functionality or service on the website, we will mark certain fields as mandatory, as this is data we need to provide the service or grant you access to the specific functionality.

Please note that if you choose not to provide this data, it is possible that you will not be able to complete your registration as a user or enjoy these services or functionalities.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

To develop, fulfill, and execute the Purchase Agreement
This purpose includes primarily processing your data to:

Contact you regarding updates or informational communications related to the purchased products, including sending quality surveys about the supplied products.
Manage payment for the products you purchase, regardless of the payment method used.
Activate the necessary mechanisms to prevent potential fraud against you and against us during the purchase process. If we consider the transaction may be fraudulent, this process may result in blocking the transaction.
Manage possible returns once you have made a purchase and manage information requests about the availability of different products.
Invoice and provide receipts, invoices, and any other proof of payment for purchases made on our Platform.

To respond to requests or queries made through various means on our Platform.
We only process the strictly necessary personal data to manage or resolve your request or inquiry.

For your registration on the website
If you decide to register on our website, we need to process your data to identify you as a user and provide access to the different functionalities, products, and services available as a registered user. You can cancel your registered user account by contacting our Customer Service department.

For marketing purposes.
To the extent that you subscribe to our Newsletter, your personal data will be used for the periodic sending of company newsletters.

Please note that you may unsubscribe from the Newsletter at any time and at no cost by contacting us via the data controller’s email or following the instructions we provide in each of our communications.

Usability and quality analysis to improve our services (Cookies)
If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes to understand how users interact with our Platform and thus introduce improvements. Likewise, we occasionally carry out quality actions and surveys to know the satisfaction level of our clients and users and detect areas for improvement.

WHAT IS THE LEGITIMACY FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it. Thus, we will find different legal bases according to the following purposes:

Development, compliance, and execution of the sales contract.
The processing of your data is necessary for executing the sales contract that links us to you. We understand that processing this data benefits all parties involved in the payment of a purchase, particularly you, as it enables us to implement appropriate measures to protect you from fraudulent attempts by third parties.

Customer Service.
We believe we have a legitimate interest in attending to the requests or inquiries you submit through the various contact means available. We understand that processing this data also benefits you, allowing us to respond appropriately and resolve your inquiries. When you contact us, particularly to manage incidents related to the product purchased through the Platform, the processing is necessary for executing the sales contract. When your inquiry is related to exercising your rights, which we inform you of below, or with complaints related to our products or services, we are authorized to process your data to comply with legal obligations.

For your registration on the website
The legal basis is the provision of your consent when registering on our website.

Marketing.
The legal basis for processing your data for marketing purposes is the consent you provide.

For example, when you agree to receive personalized information through various means, authorize the sending of newsletters, or accept the legal bases to participate in a promotional action.

To show you personalized information, we consider we have a legitimate interest in profiling the information we have about you (your browsing, preferences, or purchase history) and the personal data you have provided, such as age range or language, as we understand that processing this data also benefits you by enhancing your experience as a user and accessing information according to your preferences.

Usability and quality analysis
The legal basis is the consent provided on our website for installing cookies as deemed appropriate.

HOW LONG WILL WE KEEP YOUR DATA?

Development, compliance, and execution of the sales contract.
We will process your data for the time necessary to manage the purchase of the products or services you have acquired and subsequently for the legally established periods to fulfill our tax obligations. In some cases, we will only process certain data until you decide, such as payment data (bank card) that you requested us to store for potential future purchases.

Customer Service
We will process your data for the time required to address your request or inquiry.

For your registration on the website
We will process your data for as long as you remain a registered user (i.e., until you decide to unsubscribe).

Marketing
We will process your data until you request to unsubscribe or cancel your newsletter subscription. If you participate in promotional actions, we will retain your data for a period of six (6) months after the action concludes.

Regardless of whether we process your data strictly for the necessary time to fulfill the respective purpose, we will subsequently keep it securely stored and protected for as long as any liabilities arising from the processing may emerge, in compliance with the regulations in force at each moment. Once the possible actions expire in each case, we will proceed to delete the personal data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary to grant access to your personal data to third parties who support us in providing our services, as detailed below:

Financial entities, for payment management.
Technology service providers who provide us with support.
Logistics, transportation, and delivery service providers.
Additionally, we inform you that we are present on the following social networks: Facebook, LinkedIn, Twitter, and YouTube, to keep our followers informed about company news and services.

You can access these social networks voluntarily through the links available on our website or by accessing directly from your browser or installed app.

Please note that this website is not responsible for how these social networks may use your data. However, when such data is generated on the social network and results from an interaction with our official account, we will be co-responsible for the processing together with the social network.

Creating an account on a social network by this company does not mean you must consent to data processing without being informed of its scope.

To consent to our data transfer from this website and to understand how your data is processed, you should read the privacy policy of the social network you wish to access:

Facebook: https://es-es.facebook.com/privacy/explanation
LinkedIn: https://es.linkedin.com/legal/privacy-policy
YouTube: https://www.youtube.com/intl/es/about/policies/#community-guidelines
Twitter: https://twitter.com/es/privacy
Pinterest: Cartonlab (cartonlab) – Profile | Pinterest
Behance: Cartonlab Cardboard Architecture :: Behance

Thus, before clicking on the social network logos present on our website, you may learn and choose to be redirected with prior knowledge of the data processing and voluntarily.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and guaranteeing you the exercise of your rights.

You can exercise them at no cost by sending us an email at our address info@cartonlab.com, simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may request a copy of a document proving your identity. Specifically, regardless of the purpose or legal basis under which we process your data, you have the right to:

Request access to your data that we hold.
Request that we rectify your data. Please note that by actively providing us with your personal data by any means, you guarantee that it is true and accurate and agree to notify us of any changes or modifications.
Request that we delete your data to the extent that it is no longer necessary for the purpose for which we need to process it, as previously informed, or when we no longer have the legitimacy to do so.
Request that we limit the processing of your data, meaning in certain cases, you may request that we temporarily suspend data processing or keep it beyond the necessary time when you may need it.

If you have provided your consent for any specific purpose, you also have the right to withdraw it at any time.

Receive the personal data concerning you that you have provided us in a structured, commonly used, and machine-readable format, as well as to transmit it to another controller.

Additionally, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular, the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy when deemed appropriate. In case of any significant change, we will notify you through various channels on the Platform or even communicate it to your email address if the change significantly affects your privacy, allowing you to review the changes, assess them, and, if necessary, oppose or unsubscribe from any service or functionality.

COOKIE INFORMATION

We use cookies and similar devices to facilitate your navigation on the Platform, understand how you interact with us, and, in certain cases, display advertising based on your browsing habits. Please read our Cookie Policy for more details on the cookies and similar devices we use, their purpose, and other relevant information.