TERMS OF PURCHASE

Scope of Application
Sales contracts concluded through electronic commerce between the store www.cartonlab.com and the consumer shall be governed by the following General Terms and Conditions of Contracting.

Please read these Conditions, our Cookie Policy, and our Privacy Policy carefully before using this website. By using this website or placing an order through it, you agree to be bound by these General Contracting Conditions and our Privacy Policies. If you do not agree with all the provisions of the General Contracting Conditions and Privacy Policies, you should not use this website.

If you have any questions regarding the General Contracting Conditions or Privacy Policies, you can contact us through the contact methods indicated in the next section.

Our Data
The sales contract is concluded with Cartonlife, S.L. (hereinafter referred to as CARTONLAB, a Spanish company located at Calle Abarán 10, Polígono Industrial La Polvorista, 30500, Molina de Segura, Murcia, with CIF B73811341, registered in the Mercantile Registry of Murcia. Volume 2992, Folio 85, Section 8, Page MU-81451.

You can contact us by phone at +34 968 21 07 00 or via email at info@cartonlab.com

Language
The contract is formalized in Spanish.

Contract Archive
Contracts concluded on the online store are archived. You can access your orders in your customer account or by sending an email to info@cartonlab.com.

How to Place an Order
Website users can browse the web store and fill the shopping cart without registering. Only when finalizing the purchase will it be essential to provide certain mandatory information to access the order shipping data.

To find the desired item, you can browse all sections of our website. By clicking on any section, you will find a wide variety of items, descriptions, available sizes, and corresponding prices. If you cannot find what you are looking for, please contact us so we can help you locate the product.

Once you have selected the desired item, simply click the “ADD TO CART” button. When a product is added to the shopping cart, you will automatically be able to view your entire bag’s status. At that point, you can choose to continue shopping or proceed with your order. If you continue shopping, the shopping bag will always be visible at the top right of the screen. By clicking there, you can view all items in the shopping bag and even modify it.

Once the items you wish to purchase have been selected, and the necessary shipping details have been provided, you will access a form with all the information on shipping and payment options. Once a Purchase Order is received, Cartonlife, S.L. will immediately send a sales confirmation to the email address provided.

Please check the order confirmation email and verify that all details are correct. If you find any incorrect information, please contact customer service by phone at +34 968 21 07 00 or via email at info@cartonlab.com.

Conclusion of Contract
By clicking the “finish purchase” button, you issue a binding declaration of intent, accepting the completion of the order and agreeing to its payment. You will then receive an acknowledgment of your order, confirming the conclusion of the contract.

Price
The displayed prices include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices do not include shipping costs.

The applicable VAT rate will be the one legally in force at any time, depending on the specific item in question. For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT as per Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

Customers may request at any time a copy of the corresponding invoice, either electronically or on paper, at their choice.

Deliveries made to destinations outside the European Union may incur additional costs and be subject to taxes and duties, especially customs duties and import VAT. All costs incurred due to a non-EU destination will be borne by the buyer.

Payment Methods
The method of payment for purchases will be selected during the purchase process, and payment will be made at the end of the purchase process, which will be an essential condition for its completion.

Accepted payment methods are as follows:

Bank transfer: If you choose payment by bank transfer, the account number to which the transfer must be made will be specified at the end of the purchase process, as well as a reference number to be specified at the time of the transfer. Once your payment is confirmed, we will proceed to ship your order.

Credit or debit card purchases: the user must provide the cardholder’s name, card number, expiration date, and CVV. All information will be processed through the bank’s Redsys POS system.

PayPal payment: PayPal allows consumers with email addresses to send payments securely, conveniently, and cost-effectively online. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution.

For more information, you can visit the PayPal website: http://www.paypal.com.

Technical Means for Correcting Errors
If you detect an error when entering your personal data during your registration as a user of this website, you can modify it in the “My Account” section.

In any case, you can correct errors related to personal data provided during the purchase process by contacting customer service by phone at +34 968210700, or via email at info@cartonlab.com, as well as exercise the right to rectification provided for in our Privacy Policy via info@cartonlab.com.

This website displays confirmation windows at various points in the purchase process that do not allow the order to proceed if the information in these sections is not provided correctly. Additionally, this website provides the details of all items added to your cart during the purchase process so that before making payment, you can modify your order details.

If you detect an error in your order after completing the payment process, you must immediately contact our customer service by phone or at the email address mentioned above to correct the error.

Shipping and Delivery Times
The products offered on the website will only be shipped within Spanish territory.
Deliveries in Spain will be made in the Peninsula regions. Shipments outside the mentioned delivery area will not be made.

All products offered on the website are available (except for stock breaks or exceptional cases), which allows us to process orders to be delivered within a delivery period of 10 to 15 business days. Products whose deliveries require different periods will reflect this peculiarity in their description. The product will only be shipped once payment has been received.

Orders received on Fridays or holidays will be shipped the next business day. If there is a delay in shipping for any reason, we will inform you of the estimated delivery time.

If the order is eventually returned by the courier agency due to the inability to contact the customer, the customer will be responsible for the cost of the new shipment.

Shipping costs will be specified at the time of purchase.

Shipping Costs
Due to the wide range of shipping costs, they will be specified at the time of purchase.

In any case, if you would like more information, please contact us via email at info@cartonlab.com

Risk Transmission
The risk of loss or damage to the goods passes to the consumer when they, or someone they have designated (not being the carrier), physically receives it. However, if you arrange for the goods to be transported or if the chosen carrier is not one of those offered by the company, the risk will be transferred to the consumer and user upon delivery of the goods to the carrier, without prejudice to your rights against the carrier.

In case of a flaw or defect in the product we have sent you, you have the right to immediate and free replacement of your order or the damaged part as you prefer. Please contact our Customer Service by calling +34 968210700 or by email at shop@cartonlab.com. Remember that you have a period of 14 days from the delivery date to return your purchase.
Important: If your package has arrived damaged, please send us a photo of the package condition as soon as possible via email (shop@cartonlab.com) or WhatsApp (+34601185446) with a photo of the package condition to make a claim to the transport company.

Right of Withdrawal
Right of Withdrawal Description
You have the right to withdraw from this contract within 14 calendar days without needing to provide justification. The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the goods. In case you purchased multiple products and the shipment was divided, the right of withdrawal will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us by an unequivocal statement of your decision to withdraw from the contract at Calle Abarán 10 Polígono Industrial La Polvorista, 30500, Molina de Segura, Murcia (for example, by sending a letter by postal mail), phone +34 968 21 07 00, or email info@cartonlab.com with the subject <<Exercise of the Right of Withdrawal>>.

For this purpose, you may use the following withdrawal form model [1], although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the deadline expires.

Consequences of Withdrawal
In case of withdrawal by you, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us at Calle Abarán 10 Polígono Industrial La Polvorista, 30500, Molina de Segura, Murcia, without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline is met if you return the goods before the period of 14 calendar days has expired. You must bear the direct cost of returning the goods.

It is essential that the products to be returned are in perfect condition, with all accessories and original packaging. If there is a gift with purchase in the order, it must be returned in order to accept the withdrawal.

You will only be liable if the goods have decreased in value due to handling that is not necessary to ascertain their nature, characteristics, or functioning.

Exceptions to the Right of Withdrawal
The right of withdrawal will not apply to contracts that refer to:

The supply of goods made according to the specifications of the consumer and user or clearly personalized (understood as personalized those that include any change to the standard product offered, such as change of dimensions, printing, format, etc.)
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that are not suitable for return due to health or hygiene protection reasons and have been unsealed after delivery.
The right of withdrawal will also not be accepted when the item to be returned is not exactly the one purchased, unless a different product was sent by error, it has been unsealed after delivery, is not in perfect condition, or has been opened or used, except when the purchased product shows any kind of defect or flaw.

Broken, Defective, or Incorrect Products
If, upon delivery of an order, you detect that the packaging has been tampered with or damaged, you must note the reason and the customer’s signature on the carrier’s delivery note.

In case you receive a product with a manufacturing defect, flaw, or an incorrect item, you have 14 days from the order’s receipt to return it, provided you notify us within 48 hours of receiving the order via our email at info@cartonlab.com.

Contact our Customer Service by calling +34 968210700 or via email at shop@cartonlab.com. Remember that you have 14 days from the delivery date to return your purchase.
Important: If your package has arrived damaged, please send us a photo of the package’s condition as soon as possible via email (shop@cartonlab.com) or WhatsApp (+34601185446) with a photo of the package’s condition to file a claim with the transport company.

It is essential that you send us a high-resolution photo of the broken, defective, or incorrect item and retain the item for return processing, as well as a photo of the original packaging, which you must also keep. We will inform you of the procedure to follow for the return. Additionally, as in the previous section on withdrawal, the received merchandise must be in its original packaging, in perfect condition, and with a purchase proof copy.

If there is a gift with purchase in the order, it must also be returned to accept the return.

Once the merchandise is received and after verifying its condition, the corresponding amount will be refunded using the payment method used in the order.

Warranty
All products offered on the website come with the legal warranty in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

After-Sales Service
Our customer service is available to handle any possible complaints. You can contact us by calling +34 968210700, by mail at Calle Abarán 10, Polígono Industrial La Polvorista, 30500, Molina de Segura, Murcia. You can also reach us by email at info@cartonlab.com.

Retention of Title
Ownership of the product will be transferred upon full payment of the price.

Events Beyond Our Control
We will not be responsible for any failure to comply or delay in compliance with any of the obligations assumed when this is due to events caused by force majeure.

Force majeure causes include any act, event, lack of exercise, omission, or accident that is beyond our reasonable control and includes, but is not limited to, the following:

Strikes, lockouts, or other industrial actions.
Civil commotion, riot, invasion, terrorist threat or attack, war (whether declared or not), or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, collapse, epidemic, or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport, or other means of public or private transport.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the force majeure cause continues, and we will have an extension in the time period to comply with these obligations for a time equal to the duration of the force majeure cause.

We will use all reasonable means to end the force majeure cause or to find a solution that allows us to fulfill our obligations despite the force majeure cause.

Intellectual and Industrial Property
You acknowledge and agree that all copyrights, trademarks, and other industrial and intellectual property rights over the materials or content provided as part of the website belong to us or to those who granted us a license for their use at all times. You may use such material only as expressly authorized by us or those who granted us a license for its use. This does not prevent you from using this website to the extent necessary to copy your order information or Contact details.

Viruses, Piracy, and Other Computer Attacks
You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs, or any other program or material that is technologically harmful or damaging.

You must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database related to our website.

You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

Failure to comply with this clause may result in the commission of offenses punishable under the applicable regulations. We will report any breach of such regulations to the relevant authorities and cooperate with them to discover the identity of the attacker.

Furthermore, in case of non-compliance with this clause, you will immediately cease to be authorized to use this website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus, or any other program or technologically harmful or damaging material that may affect your computer, computer equipment, data, or materials as a result of the use of this website or the downloading of content from it or to which it redirects.

Links from Our Website
In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of such websites or materials. Therefore, we do not accept any responsibility for any damage or loss derived from their use.

Written Communications
Applicable regulations require that part of the information or communications we send to you be in writing; however, by using this website, you agree that most of such communications with us will be electronic.

We will contact you by email or provide information by posting notices on this website.

For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information, and other communications we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your statutory rights.

Notifications
Notifications that you send us should preferably be sent through our contact form. Subject to the provisions of the preceding clause, and unless otherwise stipulated, we may send communications either to the email or postal address provided by you when placing an order.

It will be understood that notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email is sent, or three days after the postmark date of any letter.

Waiver
Our failure to require strict compliance by you with any of your obligations under a contract or these Conditions, or our failure to exercise any rights or actions that may correspond to us under said contract or the Conditions, shall not constitute a waiver or limitation with respect to such rights or actions, nor shall it release you from complying with such obligations.

No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or rights or actions derived from a contract will take effect unless it is expressly stated to be a waiver and formalized and communicated to you through the various means of contact you provided.

Partial Nullity
If any of these Conditions or any provision of a contract is declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by said declaration of nullity.

Our Right to Modify These Conditions
We reserve the right to modify these Terms and Conditions. We will keep you informed of substantial changes made to them. These will not be retroactive and, except for possible exceptions depending on the specific case, will be applicable after 10 days from the date of publication in the corresponding notice. If you do not agree with the modifications introduced, we recommend not using our website.

Applicable Law and Jurisdiction
The use of our website and the purchase contracts for products through said website will be governed by Spanish law.

These General Conditions are subject to and will be governed by the provisions of the laws of Spain, in particular:

Law 7/1998, of April 13, on General Conditions of Contracting,
Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws,
Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/CE,
Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the consumer’s domicile.

You can request an out-of-court settlement of disputes in Online Dispute Resolution | European Commission (europa.eu)

Comments, Suggestions, Complaints, and Claims
Your comments and suggestions will be welcome. We ask that you send us such comments and suggestions, as well as any queries, complaints, or claims through our contact form, by phone, or by postal or email address indicated in Clause 2 of these General Contracting Conditions.

In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 968 21 07 00 or through our contact form.

Your complaints and claims submitted to our customer service will be addressed as soon as possible and, in any case, within a maximum period of one month. They will also be registered with an identifying key, which we will inform you of, allowing you to track them. If you as a consumer believe that your rights have been violated, you can direct your complaints to us via the email address info@cartonlab.com to request an out-of-court dispute resolution.